Return Policy
Refund Policy
Video Proof Required for Broken Items
If you receive a broken or damaged item, we require a clear unboxing video as proof. Please make sure to:
- Record the entire unboxing process without any cuts
- Clearly display the damaged item
- Ensure good lighting and clear visibility
Claims without video proof will not be accepted. Please contact us within 48 hours of delivery.
How to Submit a Claim
- 1: Take clear photos of the damaged item
- 2: Send unboxing video to timavooficial@gmail.com OR +92 332 8197729
- 3: Include your name and order number in the email or in contact
- 4: We will review and respond within 2-3 business days
Email: timavooficial@gmail.com
Phone: +92 332 8197729